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user_rlq8wr
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1 Message

Friday, April 3rd, 2026 9:31 PM

Xi6-T

Right now, I have XG1v4-A box want to swap it out for the Xi6-T box. The XG box I have now has been problematic, it's the second one since it was swapped out for another one.

Also, I'm using my own modem, would like to see if my plan I have now 1GIG will include for the Xfinity Wi-Fi gateway without any charge for the equipment.

Thanks!    

 

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Updated 

4 hours ago

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XfinityAbel

Official Employee

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151 Messages

10 hours ago

Hello @user_rlq8wr, thanks for reaching out on our Xfinity Community Forums. I'd love to check the available options for you account. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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Tek

Problem Solver

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973 Messages

6 hours ago

Xfinity always charges for equipment, but the Xi6 will work on customer owned equipment without issue. 

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Tek

Problem Solver

 • 

973 Messages

6 hours ago

Comcast always has a rental charge for equipment unless you have the modem included in your plan. However, the Xi6 will work on customer owned equipment without issue. 

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