Xi6-A Box Issue Possible Resolve if you have xFI Pods

Each day I'd have to unplug and plug back in my Xi6-A wireless box in order to watch Xfinity. The TV would come on, but the screen would be black with no sound. I read about many people having similar trouble - possible fixes in forums were change the HDMI port from 1 to 2, switch out the HDMI cable for a new one, apply the power save feature or have Xfinity swap out the Xi6-A box. None of these really worked for me.

Yesterday the local Xfinity technican, Tim, came out to troubleshoot. He did swap the Xi6-A box, but what he did next fixed the problem I believe.

I have 6 xFI pods throughout my single story house. Tim noticed the WiFi signal for the Xi6-A box was weak even though the Xi6-A box sits about 20 feet from the Xfinity Gateway (with one wall between). Tim started to unplug the xFI pods one by one and then plug them back in. When he got to the third one located in the hallway to the bedrooms and unplugged it - the TV picture froze and the sound ceased. When he plugged the xFI pod back iin the TV returned to normal. Apparently the Xi6-A box was pulling it's signal from that xFI pod, vice directly from the Xfinity Gateway. How that started I don't know. Tim reset the system, the WiFi signal in now excellent and this morning I awoke, turned on the TV and everything came right on.

Hopefully this will help those who have xFI pods and are experiencing the black screen and no sound when they turn on thier TV - as in my case a weak WiFi signal coming from an xFI pod caused this.

Responses

rockyspino

New Poster

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1 Message

5 years ago

I'm having the issue of black screen and no access to a TV channel for even up to an hour with the xi6-A box when it is first turned on. Lots of calls to tech support with no help. You would think given that this is apparently a known issue, customer service wouldn't act so stumped when this is called in. I have a rented Xfinity modem, strong internet signals, and other devices all working fine, so there should be no issue with the ethernet connection I'm using with this box. On my way to switch the box out tomorrow, but not sure this will be a fix considering how common this seems here. If Roku can serve up a streaming box that is plug and play in countless homes without issue, why is this science seemingly so out of reach for Xfinty?

jak73

Regular Visitor

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2 Messages

5 years ago

Same! Without the pods, though. I have spent hours and hours on the phone, online chat and in person at the store to tell them about this issue. My xfinity wifi gateway is in the same room - literally - 3 feet from the box. It happens every single time I turn on the TV. And the only way to get a picture is to play something on the DVR and then exit the selected show. Swapping boxes did not help, either. And because Covid, they can't go into people's houses to install drops. I have a decent size but for some reason I can only find one working drop. It would be awesome if a tech support person could chime in and do some legit troubleshooting. All I get from the above mentioned sources are the typical reboot your stuff, swap cables, swap boxes, they say send a signal and everything is fine so there is nothing more they can (or will) do. Super disappointing.

pccox

New Poster

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1 Message

5 years ago

I had a similar issue with my Xi6 wireless boxes. When the connect to the pods, the signal is erratic and freezes often. I removed a pod and the TV signal is now fine, but other devices have trouble connecting from some areas. Is there a way to make the wireless TV box connect directly to the gateway, while other devices can use the pods?

X1

Plhickson

Xi6-A Box Issue Possible Resolve if you have xFI Pods

rockyspino

jak73

pccox

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