New Poster
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7 Messages
Xi6 or XG1v4?
I have an Xfinity Arris cable TV box that is not 4K. My new TV is 4K. Through the Xfinity chat line I asked for a box that would let me watch 4K. I was sent an Xi6, which looks to be more for the Flex plan. I cannot see how the Xi6 box can replace, or even piggyback, on to my existing 1080p cable TV box. I can find nothing quickly on the Xfinity support website, or Youtube, that addresses this problem. I'm guessing I really should get the Xg1v4 cable box to replace my existing box, and not the Xi6. Unfortunately none of the 4K hardware is available in Comcast stores anymore.
I'd appreciate any advice or help. Thanks in advance.
P.S. is there any way to transfer the DVR recordings on my old box to a new box?
CCMartin
Gold Problem Solver
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2.9K Messages
4 years ago
@CFosterKane
Thanks for posting your experience! Our team can help get you the right equipment and discuss any options or questions you might have! Can you please send us a private message with your full name and service address? To send the requested information:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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CFosterKane
New Poster
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7 Messages
4 years ago
Did as instructed - still waiting after 8 days for any reply of any kind from anyone at Xfinity.
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