Xi6 device light not working

@XfinityAmira Is your Xi6 an arris or technicolor,I have a technicolor.

@minitech, great question! I also have a technicolor. Is the indicator light the only issue you're having with the box? Also, did you restart your primary cable box at the same time you restarted the XI6 cable box, just to see if that helps correct this issue? 

The Xi6 technicolor has always had a screwy device light,the Xi6 arris always had a solid device light.I think with the head in update & running the box as stand alone is the reason for this.Wating for the new xione for flex & xi.

@stinga I would wait for the xione & exchange it.

Same problem here with my Flex. It’s the current Xi6 (maybe one month old) and when I adjusted the brightness, the light is permanently stuck off no matter the settings. I have reset multiple times to no avail. 

Any information would be great!

Many thanks!

-C-

Hello @user_84b5a9, thank you for reaching out to us on our community forums. Just to clarify, has your box recently started having this issue, or has the light never worked?

Thanks for getting back to me! 

The light worked up until I attempted to adjust the brightness control. I had previously changed the brightness before without issue however when I changed the settings this past Sat. the Flex box failed to change setting resulting in the light being stuck "off." 

I reset the box multiple times but the light remained off. I placed a phone call on Sunday to Xfinity and they recommended I visit my local Xfinity Store for an exchange. Yesterday, I ran to my local Xfinity Store and the exchange was lightning fast and totally painless. The agent who helped me said that the issue could possibly be tied to a recent firmware push. 

I returned home and set up the new Flex after making all connections. I am happy to say that everything is working perfectly. The lights are able to be adjusted and settings are saved just like before. I'm crossing my fingers and hoping that another firmware update does not effect my Flex box!                                                                                                                                                                                                                                                                                                                                                                                                                                                    

That's great news! I'm happy to hear that you are able to now enjoy your Flex box. I hope that you have a fantastic rest of your week and we appreciate your time in reaching out to us.