DrKenny's profile

Regular Visitor

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4 Messages

Wed, Feb 12, 2020 9:00 AM

xi6 box

Where is the ir sensor on the xi6 cable box?

 

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Accepted Solution

New Poster

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1 Message

1 y ago

@darkangelic is incorrect. Sorry to those whom have been misled.

 

The xi6 box (model AX061AEI) can absolute be controlled via IR. The IR windows (sensor) is on the front of the box at the top right corner - you can even see a series of several little black windows that almost look like miniature LED locations. We have never run into a comcast / xfinity box that we could not control - all of their boxes have IR capabilities. 

 

I have a small business that specializes in Audio / Video and Smart Home design and installation and we regularly control this box without issue.

 

Don't hesitate to respond with questions... these are extremely easy to control. 

jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago

What is the make/model of your TV Box?  Have you looked at/for the user manual?

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

@DrKenny
It was never added to the list, so you may have to play around with it

https://forums.xfinity.com/t5/TV/ANSWERED-X1-Boxes-and-IR-Locations/ta-p/3177922

@jav6joev
What does tv model have to do with the location of the IR sensor of an X1 box

Regular Visitor

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4 Messages

1 y ago

Joe V:

 

It is a Arris AX061AEI.

 

Thanks.

jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago


@CCAndrew wrote:

@jav6joev
What does tv model have to do with the location of the IR sensor of an X1 box

 


Actually, @DrKenny asked about 'xi6 cable box'.  I assumed the cable box was the TV Box providing cable service to the TV which generally DOES have an IR sensor for the remote.  I never asked what model TV he had.

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Oops I misread, the model is in the thread title
jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago


@CCAndrew wrote:
Oops I misread, the model is in the thread title

Hence, the confusion for me when I looked for manuals and couldn't find xi6 (turned out to be the same location of the link you provided).  Figured the xi6 was one of the other make/models.

darkangelic

Expert

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2K Messages

1 y ago

The Xi6 doesn't have an IR sensor, which is unfortunate as I can't use my Harmony remote system with it. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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darkangelic

Expert

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2K Messages

1 y ago


@SmartVolt wrote:

@darkangelic is incorrect. Sorry to those whom have been misled.

 

The xi6 box (model AX061AEI) can absolute be controlled via IR. The IR windows (sensor) is on the front of the box at the top right corner - you can even see a series of several little black windows that almost look like miniature LED locations. We have never run into a comcast / xfinity box that we could not control - all of their boxes have IR capabilities. 

 

I have a small business that specializes in Audio / Video and Smart Home design and installation and we regularly control this box without issue.

 

Don't hesitate to respond with questions... these are extremely easy to control. 


I can absolutely confirm this to be correct, as I tested my Harmony Ultimate One remote (in Remote Mode only) on my Xi6 and it works fine.  Thanks for the info. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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