corrado59's profile
corrado59
Expressive Exchange
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Frequent Visitor

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18 Messages

Fri, Nov 29, 2019 8:00 AM

Xi6 box skips and freezes

Should a replacement box be sent to us or is there a fix?  We have two boxes. One on our living room TV and the other on the bedroom TV. 

 

The problem occurs every time the bedroom box is used,  until it is unplugged and restarted. 

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Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

How far away is it from your modem?
corrado59

Frequent Visitor

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18 Messages

1 y ago

Approximately 30-35 feet

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Try resetting both main box and modem
corrado59

Frequent Visitor

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18 Messages

1 y ago

There's no main box, as we just have two Xi6 boxes and the modem only. But we'll try resetting he modem. 

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