Xi6 box resets aspect ratio.

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@SamB78 wrote:
When I turn my Xi6 box and TV off and then on the screen goes from 16:9 ratio filling the screen, to a 4:3 size display in the middle of the screen (with black borders top and bottom like you used to have watching a widescreen movie on a 4:3 tv).

I also lose sound when this happens.

I can fix the problem by going to the display settings, or just by unplugging the HDMI cable and plugging it back in.

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not sure how you are turning off the xi6 STB - have you tried turning power save off? power save for an xi6 if in power save for 365 days will save only $1.

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Hi there, SamB78. Thanks for the post! That is it interesting to hear about the situation with the box. Is this something new that recently started happening?