Manoverboard's profile

Frequent Visitor

 • 

7 Messages

Monday, January 20th, 2020 2:00 PM

Closed

Xi6 4K STB Audio Video Issues

I replaced two STB w/the “new” 4K streaming STB, and from day 1, (3 months), I have had video (black screen) and audio issues, lasting 1-2 seconds @ a time. It’s very random. Sometimes it’s 5 minutes after turning on the tv/STB or it could be on for an 2 hours w/no trouble, then it is. Ex. Let’s say I’m watching a game, and for no reason, I have a black screen.
I have gone into the settings and ensured that I have selected the surround sound setting, in the STB, nut nothing I watch is in surround sound. Didn’t have this issue before switching boxes.
Both STB are connected to home theater systems and Sony TVs. I’m sure I’m not the only 1 w/these issues. Helping me will help many.
The new boxes are great, as they are very small & there’s no need for the cablewire from the wall...just connect to the WiFi and programming streams to the STB.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Gold Problem Solver

 • 

2K Messages

5 years ago

My Xi6 works fine, even getting 4K and Dolby Digital 5.1.  Then again, I have it connected via Ethernet as opposed to WiFI as I wanted to avoid any issues with WIFi congestion and interference. 

Frequent Visitor

 • 

7 Messages

5 years ago

Thanks for the reply. I cannot be 100% sure, but I’m not ready to blame the WiFi just yet, for the following reasons.
Having “smart TV” I use WiFi often and I don’t have these issues; streaming directly to the TV, not when I’m using a streaming box, nor when I’m stream Xfinity to my laptop.
I will trying a network cable to see if it helps...thanks again.
forum icon

New to the Community?

Start Here