9295's profile



1 Message

Tuesday, May 23rd, 2023 10:37 PM

Xi5-p signal cuts out

Received new xi5-p box because our old xg2v2-p box would randomly lose signal. The signal loss would be anywhere from 1 second to 10 seconds. Hook the new xi5-p up and it’s doing the same thing. The old box connected via a cable line and the new box is wireless. I’m totally at a loss and frustrated to say the least. I’m forced to watch playoff hockey through my Roku. 😀

Official Employee


695 Messages

3 days ago

Hey there, I am sorry to hear you are having issues with your box! I am happy to look into things for you, can you please send a DM to XFINITY SUPPORT with your name and address for me?

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