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dslloyd69
20th Anniversary celebration
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2 Messages

Thursday, June 22nd, 2023 6:22 PM

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Xi5-P cannot pause/rewind

I replaced my STB with a wireless Xi5-P.  When I try to pause or rewind Live TV, it says the box is not capable of these functions.  My understanding is that this model STB should be able to pause and rewind?

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2 years ago

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XfinityRichard

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1.8K Messages

2 years ago

Hi there, @dslloyd69. I hope you're having a good weekend! I appreciate the time you took to message me here. Customers can pause, rewind or fast forward live TV on an XG2 or any Xi TV Box for Xfinity X1. This ability is made possible through the addition of a pre-inserted 4 GB SanDisk SD Card, which must remain inserted in the TV Box at all times.-Richard

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dslloyd69

Visitor

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2 Messages

2 years ago

Thank you for the reply. I don’t see an SD card slot on the Xi5-P (small wireless box). Bottom line is still says “Pause not available. This set top box doesn’t support it.”  Can you help?

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XfinityDilary

Official Employee

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2.1K Messages

Thanks for letting us know. Let's take a look at your services and TV box here. We'd be happy to help. Could you please send our team a private message with your name and service address? 

 

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• Press Enter to send it

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2 years ago

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