Xi5-P box will no longer pause or rewind

Whenever I try to pause or rewind live tv on my Xi5-P box, I get an error message saying “my device no longer supports this function.” I’ve tried restarting my device as well as a system refresh, but it still will not pause or rewind my live tv.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

XfinityNico

Official Employee

•

553 Messages

4 years ago

Hello @user_ba43a6, thanks for reaching out for help on our forums! Please try the steps listed here and let me know if that resolves this DVR feature concern: https://comca.st/3yeCWSi

4

0

U

user_ba43a6

Visitor

•

3 Messages

@XfinityNico thanks for the reply! Unfortunately, after changing my HDMI device control to “off”, I was still unable to pause or rewind live tv. I even reset my box again, but I’m still getting the message that my device doesn’t support either function. Do you have any other suggestions?

4 years ago

0

XfinityNico

Official Employee

•

553 Messages

@user_ba43a6 Thanks for trying these steps! Is there a error code on the bottom right of this specific message?

4 years ago

0

U

user_ba43a6

Visitor

•

3 Messages

@XfinityNico I went to press rewind so that I could look for the error code, and magically it worked. Not sure why, but I can both rewind and pause now, so thanks for your help!

4 years ago

0

CCElizabeth

Problem Solver

•

908 Messages

Any time! I'm glad that you are able to rewind now! If anything else comes up, please feel welcome to start a new post on out Support Forums. Our community is here to help 24/7!

I no longer work for Comcast.

4 years ago

0

X1

user_ba43a6

Xi5-P box will no longer pause or rewind

XfinityNico

user_ba43a6

XfinityNico

user_ba43a6

CCElizabeth

New to the Community?