XG2v2-P cable box is not turning on

I just got a cable box from the xfinity store and it won’t turn on when I plug it in. Not sure if there is an issue with the box itself or the power cord. I have used several different outlets, all of which work. But when I try to hit the power button on the cable box, the thin light on the side does not turn on.

Responses

XfinityBrie

Administrator

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671 Messages

4 years ago

Hello @user_fa4c89

Thank you for joining us here in the Xfinity Support Forums. I wanted to touch base and see if your issue had been resolved. While we cannot mail out individual power cables, we can mail out a new XG2 kit which would include the equipment, remote, and cables to get started. Otherwise, equipment can also be exchanged in person at any of our service centers.

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user_3d22b7

Visitor

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1 Message

3 years ago

Cable box is not turning on

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CCJodie

Problem Solver

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1.3K Messages

@user_3d22b7 Hi there, sorry to learn about the cable box not turning on. Have you tried to restart it or us the MyAccount app to help with troubleshooting?

I no longer work for Comcast.

3 years ago

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user_d87b68

Visitor

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1 Message

3 years ago

Same issue here, just got back form the store and "new" cable box will not turn on

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XfinityAmandaB

Official Employee

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2.1K Messages

hello there @user_d87b68! If you are still having issues with your box not powering on and have tried the troubleshooting options in the My Account app please send over could you please send me a [Modmail Message](https://comca.st/3GZ4CQ8) and include your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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user_fa4c89

XG2v2-P cable box is not turning on

XfinityBrie

user_3d22b7

CCJodie

user_d87b68

XfinityAmandaB

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