XG2v2-P and XID-P Not Working

I can not get the 2 XID-P's to work with the XG2v2-P. I have tried the XG2v2-P in all 3 outlets and it works with no issue. Also all my old equipment worked great. But since getting these  XID-P's I can not get them to work .. I leave them on over night I wake up there will be a frozen picture that is it. The error I get most of the time is " Sorry, Were having some trouble ' or some error about not being able to communicate. I called and worked with person via phone but they told me to leave on over night if it don't work take pair back to store and get a new pair. I have done so .. the one new I still have the same issue the other one I need to take back ask I am not getting nothing at all and seems to have a faulty HDMI port. Very frustrated after years of no issues with old equipment