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pipingboss
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12 Messages

Tue, Jul 20, 2021 10:20 PM

XG1v4-A

My tv screen has started freezing up regularly and I have to remove power from my XG1V4 box, wait a few minutes, plug it back in and it starts working again. Sounds like the box is going bad, but I've only had it about a year

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2 m ago

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pipingboss

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12 Messages

2 m ago

Any Comcast employees out there with any help?

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XfinityMary

Official Employee

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97 Messages

Hi there @pipingboss! Thank you for taking the time to reach out about your cable box and some connection issues you are experiencing. We would love to help get this looked at. When did you first notice this issue and how often is the reception freezing? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 m ago

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pipingboss

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12 Messages

A week ago, and it varies from a couple of hours to a day

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2 m ago

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XfinityMary

Official Employee

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97 Messages

I am sorry to hear this. Are you watching a specific channel or show when this occurs? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 m ago

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pipingboss

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@XfinityMary A week ago, and it varies from a couple of hours to a day

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2 m ago

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XfinityMary

Official Employee

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97 Messages

Does this happen on live tv, On Demand shows, or recordings? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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2 m ago

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