Mickrg123's profile

Frequent Visitor

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6 Messages

Mon, Mar 23, 2020 7:00 AM

Xg1-v4A Box and new Samsung Qseries not working

Two problems I have Samsungs lastest Q series 65" TVs. 1st problem is Samsung new remote does not connect with this Xfinity box unless you get 2' right in front of box. I even had Samsung send new remote and still nothing. This is RF remote like the Xfinity remote and should work box. Samsung works TV and Klispsh soundbar just fine. 

2nd problem is setting Xfinity box now does not connect to TV when setting up with new remote 

 

Responses

CCAndrew

Gold Problem Solver

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25.9K Messages

1 y ago

That’s a question that should be for Samsung support. Also try a forum search, others have posted in the past and you may find an answer
For example
https://forums.xfinity.com/t5/X1/Pairing-Samsung-remote-to-XG1v4/m-p/3286136#M184054
darkangelic

Expert

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2K Messages

1 y ago


@Mickrg123 wrote:

1st problem is Samsung new remote does not connect with this Xfinity box unless you get 2' right in front of box. I even had Samsung send new remote and still nothing. This is RF remote like the Xfinity remote and should work box. Samsung works TV and Klispsh soundbar just fine. 

 


RF remotes shouldn't just work on other devices as their frequencies won't necessarily be the same, and X1 boxes need even Xfinity remotes to be programmed to the specific device. 

 

Your Samsung remote will have an IR module, which will work, but the IR sensor on the Xfinity box is a small point just slightly to the right of LED, at the bottom, so it'll take a bit of aiming to use properly.

 

I'm using a Logitech Harmony Ultimate One + Harmony Hub and I had the same issue - I solved it by using an IR extender on the Hub, positioned just in front of the XG1V4 sensor. 

 

 

Visitor

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1 Message

5 m ago

Spoiler
I've been reading these forums all day trying to get my Samsung One remote to control the XG1_V4 box. I eventually gave up trying to find the answer and figured it out on my own. The Samsung One remote can control IP/RF devices, the option isn't turned on by defualt. On my Q70 TV the option was at Settings ->  General -> Network -> Expert Settings. Enable Power on with Mobile and IP Remote in this menu.  I have 3 different Samsung TVs from the last couple of years and they all have this option. 

Now on the Samsung TV go to the sorce menu and scroll all the way to the right until you get to Universal Remote. Open it and click the up arrow next to your comcast device. Pair RF remote should be an option at the top now. Click it and follow the instuctions. 

I'll be writing a blog post about it with picutres and everything in a day or two so it you don't get it working check my blog at https://techbloggingfool.com 
CCAndrew

Gold Problem Solver

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25.9K Messages

5 m ago

Year old dead thread closed

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