Visitor
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1 Message
Xg1v4
Keep asking for 1 and they keep sending either the older 1080p box or the laggy xi6 I NEED the xg1v4 we had one before but stopped working and got replaced with a 1080p box by the tech and was assured this "new box" was 4k
Visitor
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1 Message
Keep asking for 1 and they keep sending either the older 1080p box or the laggy xi6 I NEED the xg1v4 we had one before but stopped working and got replaced with a 1080p box by the tech and was assured this "new box" was 4k
XfinityNatalie
Official Employee
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820 Messages
9 hours ago
Greetings, user_77gpsd! We appreciate you posting on our XFINITY Community forum. I know how important it is to ensure you receive your preferred cable box.
Have you had a chance to check in-store to see if that model is available? When equipment is shipped, the warehouse sends whichever model is currently in stock at that time. We can look up a store for you to check if that model is available there, as supply is very limited for this specific model.
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