Hello @user_5wospp, thank you for taking the time to leave a post. Sorry to hear you’re having issues with your wireless boxes lagging. I know how frustrating that can be when you just want everything to work smoothly. We’d be happy to help get those swapped out and make sure your service is running the way it should. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
How did you finally get your request for the xg1v4 box solved? I've been requesting for one unit for about 6 weeks now thru numerous online & phone chats with various levels of reps. All confirming that I will be getting this box. But Xfinity keeps substituting the wrong units. All I've seen show up are XI6s. I realize the XI6 is a much cheaper unit for Xfinity to keep pushing members to use, but there "are" people who do still need the XG1V4 (4KX1DVR) for their main hub. Think I've got 7 of these XI6s now.
Greetings, @flyingdogtwo! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're also having issues obtaining a second 4K DVR box, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Did do the "direct message" and should have known nothing would be different. As the person on the other end was using the same exact language as any other rep I've been thru for the last 6 weeks AND still get the wrong equipment. Even though I was assured he/she would be on my case till resolved. Yea Right. I've got oodles of pages of saved documents showing the exact same wording. All from the exact same training play book. Another "WRONG" tv box showed up last night. What worst yet...My account billing keeps going up. For what? Wrong boxes and no service. You'd think for a company as big as Comcast/Xfinity would work a little close with their customers instead of of these auto/push button orders.
XfinityMarshante
Official Employee
•
1.1K Messages
3 months ago
Hello @user_5wospp, thank you for taking the time to leave a post. Sorry to hear you’re having issues with your wireless boxes lagging. I know how frustrating that can be when you just want everything to work smoothly. We’d be happy to help get those swapped out and make sure your service is running the way it should. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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flyingdogtwo
New Poster
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4 Messages
3 days ago
How did you finally get your request for the xg1v4 box solved? I've been requesting for one unit for about 6 weeks now thru numerous online & phone chats with various levels of reps. All confirming that I will be getting this box. But Xfinity keeps substituting the wrong units. All I've seen show up are XI6s. I realize the XI6 is a much cheaper unit for Xfinity to keep pushing members to use, but there "are" people who do still need the XG1V4 (4KX1DVR) for their main hub. Think I've got 7 of these XI6s now.
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flyingdogtwo
New Poster
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4 Messages
7 hours ago
Did do the "direct message" and should have known nothing would be different. As the person on the other end was using the same exact language as any other rep I've been thru for the last 6 weeks AND still get the wrong equipment. Even though I was assured he/she would be on my case till resolved. Yea Right. I've got oodles of pages of saved documents showing the exact same wording. All from the exact same training play book. Another "WRONG" tv box showed up last night. What worst yet...My account billing keeps going up. For what? Wrong boxes and no service. You'd think for a company as big as Comcast/Xfinity would work a little close with their customers instead of of these auto/push button orders.
(edited)
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