Hello @user_5wospp, thank you for taking the time to leave a post. Sorry to hear you’re having issues with your wireless boxes lagging. I know how frustrating that can be when you just want everything to work smoothly. We’d be happy to help get those swapped out and make sure your service is running the way it should. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityMarshante
Official Employee
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859 Messages
4 hours ago
Hello @user_5wospp, thank you for taking the time to leave a post. Sorry to hear you’re having issues with your wireless boxes lagging. I know how frustrating that can be when you just want everything to work smoothly. We’d be happy to help get those swapped out and make sure your service is running the way it should. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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