New Poster
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11 Messages
xg1v4
Is this box that hard to locate?
last year it took 5 attempts to mail me the correct box.
Now, the box has died, and I am having a hard time getting a replacement.
I was promised the tech that was coming out today had the correct XG1v4 box. When he showed up, he did not. he cancelled my appointment so I would not get charge.
I am NOT using my bandwidth for the xi6 box. I want a coax connection, since i just re-wired my house with new cat6a lines and coax lines.
seems like Xfinity creates a problem( wifi cable box) and hey conveniently have a solution that is an upsell to solve the problem, that they created. [Edited: "Language"] business model from a consumer standpoint. no wonder people are leaving...
BIslander
Problem Solver
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555 Messages
1 month ago
The XG1v4 boxes definitely seem to be in short supply. All refurbished, never seen a new one. I've only been able to get one once at a store and I've been sent Xi6 and non-4K boxes as replacements. Good luck.
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XfinitySean
Official Employee
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315 Messages
1 month ago
Hey there user_6hgh73, thanks for joining us here in our community forums! We never like to hear that a piece of equipment stops working for our customers, so I'm sorry that your box gave out on you! We typically have no issue ensuring that the correct cable box is sent out when we submit an order. We can take a look at the account to see what we can do! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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