XG1v4

Hello there @user_657e4a I appreciate you reaching out with your question on getting a 4k DVR upgrade using our Xfinity community forums! The quickest option to get upgraded or even replacement equipment is always to stop into one of our [Xfinity Sevice Cetner](https://comca.st/2WXIZxq?) If you have any issues locating one at your local store or you are not able to make it in. I can definitly help get one sent out for you. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I would be happy to look into what shipping options we have for you. 

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.

On or about September 22 I tried to get an XG1v4 at my local Comcast store (Ballard neighborhood of Seattle) and was told the stores no longer have this equipment and it has to be ordered online.  I then found the same statement on the relevant Xfinity webpage.  So, I think the information in this answer is no longer correct.