U

Visitor

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1 Message

Sat, Sep 4, 2021 1:54 AM

XG1v4

How can I receive a XG1v4 to replace the non-4K DVR box I already have?  I have several Xi6 small boxes and a new gateway but my DVR box is an older model. 

Responses

Official Employee

 • 

81 Messages

15 d ago

Hello there @user_657e4a I appreciate you reaching out with your question on getting a 4k DVR upgrade using our Xfinity community forums! The quickest option to get upgraded or even replacement equipment is always to stop into one of our [Xfinity Sevice Cetner](https://comca.st/2WXIZxq?) If you have any issues locating one at your local store or you are not able to make it in. I can definitly help get one sent out for you. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I would be happy to look into what shipping options we have for you. 

 

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