1 Message

Sat, Sep 4, 2021 1:54 AM


How can I receive a XG1v4 to replace the non-4K DVR box I already have?  I have several Xi6 small boxes and a new gateway but my DVR box is an older model. 


Official Employee


97 Messages

1 m ago

Hello there @user_657e4a I appreciate you reaching out with your question on getting a 4k DVR upgrade using our Xfinity community forums! The quickest option to get upgraded or even replacement equipment is always to stop into one of our [Xfinity Sevice Cetner](https://comca.st/2WXIZxq?) If you have any issues locating one at your local store or you are not able to make it in. I can definitly help get one sent out for you. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I would be happy to look into what shipping options we have for you. 


Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.

New Poster


6 Messages

18 d ago

On or about September 22 I tried to get an XG1v4 at my local Comcast store (Ballard neighborhood of Seattle) and was told the stores no longer have this equipment and it has to be ordered online.  I then found the same statement on the relevant Xfinity webpage.  So, I think the information in this answer is no longer correct.


Official Employee


197 Messages

Hi there,@CFosterKane.Thanks for reaching out to our Forums about the issues you're experiencing getting the equipment you'd like. Let's work together to take get one of our 4K DVRs out to you ASAP. Can you do me the huge favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. 

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