You will need to contact Comcast directly, or check with a local Xfinity store. That said, it seems as if Comcast is either in short supply or is trying to limit them as they are getting very hard to find. I think they want everyone to use Xi boxes.
Hi there, @user_2d5280! I definitely understand wanting to have a 4K box, they're very cool! @andyross is correct; the fact that they are so neat has definitely increased the demand a lot but we would be glad order one here. Please carefully review the information, limitations, and compatibility requirements for our 4k boxes that are outlined here: 4K Ultra HD (UHD) and High Dynamic Range (HDR) on Xfinity TV and after, you can send us a direct message if you would like, by using the following instructions:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
Responses
andyross
Gold Problem Solver
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7K Messages
2 m ago
You will need to contact Comcast directly, or check with a local Xfinity store. That said, it seems as if Comcast is either in short supply or is trying to limit them as they are getting very hard to find. I think they want everyone to use Xi boxes.
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XfinityGina
Official Employee
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278 Messages
2 m ago
Hi there, @user_2d5280! I definitely understand wanting to have a 4K box, they're very cool! @andyross is correct; the fact that they are so neat has definitely increased the demand a lot but we would be glad order one here. Please carefully review the information, limitations, and compatibility requirements for our 4k boxes that are outlined here: 4K Ultra HD (UHD) and High Dynamic Range (HDR) on Xfinity TV and after, you can send us a direct message if you would like, by using the following instructions:
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