Juiced46's profile

Contributor

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28 Messages

Sat, Nov 16, 2019 11:00 AM

XG1v4 will not activate

I just picked up a new DVR box(XG1v4) to swap out an older HD DVR box. I have it hooked up and went through the menus to set it up. At first I got a message saying they need more account info and call the listed #. I did and they troubleshooted on the phone. They entered the Serisal # of the box and sent a signal. Now I get a message saying "The Device needs to be activated" and to call the Xfinity #. I did and they are saying they cannot activate the new box. My options are to go back to the store and get ANOTHER new box. Or wait for a technician which is 3 days out......

 

There are 2 serial #s on the new Xg1v4. One is on the bar code that says "CC SN" the other is under the model 3 that just says "SN" I gave them the "SN" and they said that is the correct one, I have a feeling they are entering the wrong SN in. I really do not want to go back to the store as I feel how is it possible to get a box that is DOA for activation?

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Accepted Solution

Juiced46

Contributor

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28 Messages

2 y ago


@CCAndrew wrote:
CCN is the cable card number. The other is serial number of the actual box. Take it back, they can verify the information was entered and get a different box

I ended up taking it back and switching it for another one. Worked right away when I plugged it in. The first box I received, I never saw the guy scan the barcode. The 2nd box, I watched him scan it. Anyhow, the new box is up and running. Thank you. 

Rustyben

Expert

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24K Messages

2 y ago


@Juiced46 wrote:

I just picked up a new DVR box(XG1v4) to swap out an older HD DVR box. I have it hooked up and went through the menus to set it up. At first I got a message saying they need more account info and call the listed #. I did and they troubleshooted on the phone. They entered the Serisal # of the box and sent a signal. Now I get a message saying "The Device needs to be activated" and to call the Xfinity #. I did and they are saying they cannot activate the new box. My options are to go back to the store and get ANOTHER new box. Or wait for a technician which is 3 days out......

 

There are 2 serial #s on the new Xg1v4. One is on the bar code that says "CC SN" the other is under the model 3 that just says "SN" I gave them the "SN" and they said that is the correct one, I have a feeling they are entering the wrong SN in. I really do not want to go back to the store as I feel how is it possible to get a box that is DOA for activation?


yes it is possible. check the coax connector. is it on the one marked similar to 'in from provider' and not connected to 'out to TV'?

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

CCN is the cable card number. The other is serial number of the actual box. Take it back, they can verify the information was entered and get a different box

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