Pbittner's profile

Regular Visitor

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3 Messages

Sun, May 24, 2020 7:00 AM

XG1V4 set up problem

Got the XG1V4 box yesterday and was trying to set it up last night and this morning.  Keep getting error RDK-03004.  Tried to use chat tech support and couldn't get it resolved.  Have a tech scheduled to come Tuesday but am wondering if there's anything else I can do until then.  Tried the old X1 box and got the same error on that too which is confusing as it worked fine before I unplugged it to try installing the new box.  Cable internet works just fine.

Responses

Accepted Solution

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

That means there’s not a live coax signal, take another look at the cable itself and that you are using the proper coax input on the box

Regular Visitor

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3 Messages

1 y ago

you just gave me the idea to switch out the coax from the wall outlet to the box, and behold it works! Thank you sir for the inspiration

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