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Friday, September 13th, 2024 1:12 PM

XG1v4 replacement.

My XG1v4 dvr box keeps shutting down. Can i order a replacement online and not have to go the the Xfinity store?

3 Messages

2 months ago

This forum is as bad as trying to call Xfinity customer service. How come no one from Xfinity will answer questions?

Official Employee

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946 Messages

2 months ago

Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

3 Messages

@XfinityBrianH​ I sent a DM to Xfinity support on Friday and no one has responded to that. My name and service address are posted in the DM.

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