N

Visitor

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4 Messages

Wed, Apr 14, 2021 1:58 AM

XG1v4 Pixelated Recordings

DVR recordings are pixelated and basically unwatchable. Watching the same recordings on the same TV using a Fire stick with the Xfinity app shows no such issues. Do we need to exchange the XG1v4 box?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 m ago

The Stream app and the dvr are 2 different sources and aren't comparable. If it's on every recording it's most likely a hard drive issue and the dvr would need replaced. If those same channels being recorded are pixelated on live tv then you have other problems

Visitor

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4 Messages

There’s no hard drive in those boxes, they just stream from the cloud and send to your wireless boxes. Not a hard drive issue.

Visitor

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4 Messages

No issues with live TV

CCAndrew

Diamond Problem Solver

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25.9K Messages

Yes there is a hard drive, your recordings are also saved to the cloud (that's what the stream app uses).

Visitor

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4 Messages

Well I guess that shows what the Xfinity customer reps know, store told me those lacked a physical drive

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