Problem Solver
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919 Messages
XG1v4 Jumping to 4k Resolution
Starting last night, my box keeps going to 4k resolution. I have a 4k TV, but use an HDMI Extender that does not. As a result, it keeps knocking my picture out.
If it is not on 1080p in device settings on the box then my picture is gone.
Why is the box suddenly changing my video settings in the box?
Never had this issue for 2 years with this box.
If it is not on 1080p in device settings on the box then my picture is gone.
Why is the box suddenly changing my video settings in the box?
Never had this issue for 2 years with this box.
Dahmenator
Contributor
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33 Messages
5 years ago
@mfbono
Your suggestion worked for me for about four or five days. Buuuuuuuuut … I just turned on my system today and had to manually switch it back to 4K. I set it back to 4K and will monitor it to see how long it "sticks".
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mfbono
Frequent Visitor
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9 Messages
5 years ago
I manually set the resolution back to 2160 4K. I shut off the HDMI setting n the cable box that put it in standby.
Will continue to watch too.
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Dahmenator
Contributor
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33 Messages
5 years ago
@mfbono
I had the same problem. My TV didn't turn on so at the same time as my receiver so I had to turn it on separtely and found my X1 box had reverted back to 1080p.
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Good afternoon all. Thank you all for your input on this. For those that are still experiencing this issue with the resolution defaulting back to a different preference, please confirm your model of 4K cable box that is being used. Thanks!
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DrBranca
New Poster
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6 Messages
5 years ago
Cable Receiver: XG1v4-A
AVR: Denon AVRX3600H
TV/Projector: Epson Pro Cinema 6050UB
Current firmware releases for all devices
HDMI-control, ARC, and pass-through disabled on all devices
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mfbono
Frequent Visitor
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9 Messages
5 years ago
I have the Arris XG1v4-A 4K w DVR cable box.
Denon AVR-S900W receiver
Sony XBR65X90CH ( same as X900H) TV.
HDMI-CEC under Power Preferences set to OFF.
I am using the eARC/ARC input on the TV
..see my post on 10/24 for other info.
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Dahmenator
Contributor
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33 Messages
5 years ago
Arris XG1v4-A with 4k and DVR.
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mls10
Regular Visitor
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4 Messages
5 years ago
XG1v4
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Rocketman5
New Poster
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6 Messages
5 years ago
Cable Receiver: XG1v4-A
AVR: Denon AVRX3500H
TV/Projector: LG EF9500
So I have had the issue for months of having to manually set the 4K setting each day as it defaults to 1080p. But....as of Nov 1..and without changing any settings, I have noticed that the setting is now staying in 4K. No going back to 1080p default. So my guess is there was a firmware update for me around Nov 1.
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DrBranca
New Poster
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6 Messages
5 years ago
Give it a few more days. I think most of us have seen between 3 and 5 days without the resolution reverting at one point or another. If it lasts a week or more that could be something new.
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