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10/14/2026 6:58 PM

XG1v4 DVR box (Model AX014ANM) Crashes Paramount+ App Attempts to use the "Autoplay Next Episode"

Account Escalation / Tier 3 Engineering Request: I am experiencing a persistent, reproducible app container crash on my primary XG1v4 DVR box (Model AX014ANM). The issue happens strictly during the video playback container transition when the Paramount+ app attempts to use the "Autoplay Next Episode" feature. As the current episode ends and the next asset queues, the box triggers a generic "error in the app" message, drops the stream session, and defaults back to the linear X1 TV feed. The environment is 100% stable when Autoplay is disabled, isolating this as a buffer/cache handover failure on the platform backend rather than a localized network issue or credential error. Please bypass basic box restart troubleshooting and escalate this to Tier 3 or Account Provisioning to execute a "Host Account Refresh" and a full "MAM provisioning wipe" on my streaming app profile attached to this XG1v4 host MAC address. If a backend profile initialization refresh does not clear the transition block, please log an engineering ticket for the X1 platform integrated app update or process a replacement box.

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