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mlopes010
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17 Messages

Fri, Dec 11, 2020 6:00 PM

XG1V4 Buzzing. Fan?

I just got a new 4K box. Was surprised by how loud it was. It sometimes is a low him or a high pitched buzz. Do these things have a fan? Just don’t want to replace if this is what is expected. My old DVD with hard drive and fan was more quiet.

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Rustyben

Expert

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24K Messages

6 m ago


@mlopes010 wrote:
I just got a new 4K box. Was surprised by how loud it was. It sometimes is a low him or a high pitched buzz. Do these things have a fan? Just don’t want to replace if this is what is expected. My old DVD with hard drive and fan was more quiet.

I've got 4 and didn't think they had a fan but I noticed dust pattern on top indicating a round ran of about 2 inches in top-center-front of the xg1v4 case. sadly fan bearings go out often and may pass a bench test while the fan starts having bearing stress with longer running times and temperature. only fix is to swap it out.

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mlopes010

Frequent Visitor

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17 Messages

6 m ago

I shined a flashlight into the box and can clearly see a small fan ~1 inch fan. I blew some compressed air (could see it spin rapidly) with no noise. I am convinced it is the hard drive. I thought these were SSD. Could it be that early gen of these boxes were HDD and more recent are SSD?
Rustyben

Expert

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24K Messages

6 m ago


@mlopes010 wrote:
I shined a flashlight into the box and can clearly see a small fan ~1 inch fan. I blew some compressed air (could see it spin rapidly) with no noise. I am convinced it is the hard drive. I thought these were SSD. Could it be that early gen of these boxes were HDD and more recent are SSD?

xg1 uses SSD (solid state drive, no moving parts).

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Was your question answered? Mark the post as Best Answer!tick

Official Employee

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6.7K Messages

6 m ago

Hello mlopes010. Thank you for visiting and posting on our Forum. If you'd like help getting a replacement XG1v4 ordered, I can assist with order a swap for you. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message. 

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