user_kyw23c, thank you for reaching out and creating a new post. I see you'd like to get the XG1v4, which is certainly possible. This is a 4K DVR, so you'll need to add the service, or it can replace your current DVR equipment if you have one already.
We can help with the swap if you are ready. If we mail the device, a shipping fee of $15.00 would be assessed. You could also visit your local store to pick up the device at no cost. If you set up an appointment ahead of time, which is outlined here https://www.xfinity.com/support/articles/schedule-appointment-online, the process will be faster than walking in directly.
Did you prefer to visit the local store, or would you like us to help out?
XfinityVianney
Official Employee
•
2.7K Messages
9 hours ago
We can help with the swap if you are ready. If we mail the device, a shipping fee of $15.00 would be assessed. You could also visit your local store to pick up the device at no cost. If you set up an appointment ahead of time, which is outlined here https://www.xfinity.com/support/articles/schedule-appointment-online, the process will be faster than walking in directly.
Did you prefer to visit the local store, or would you like us to help out?
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