XG1v4 Box to Replace the 2xi-6t I Just Received

Is direct messaging still a preferred means of communication on this forum?

I am trying to return the streaming box I just received (2xi-6t). That box does not have coax connections. I believe I need the XG1v4.

I understand from reading on the forum that the XG1v4 is in short supply. I am not going to install the 2xi-6t, so if nothing else I would like to find out how to return it.

It's pretty terrible that there is no way I have found to talk to a real person.