Visitor
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8 Messages
XG1V4 Blue Screen
Hello
I got a xg1v4 cable box. Things have started to act weird. On my Sony tv which is 4k it stops displaying a picture. I get a blue screen. All my settings are correct on my tv. I plug it into another input and works fine. Plug it back into the original still doesn’t work. But if I reboot the box I get the welcome screen just fine. Than won’t display a picture and goes blue screen eventually after blinking black. Switched hdmi cables doesn’t fix it. If I plug my Roku into the input that isn’t working right with the box. The Roku works just fine. I have also switched the resolution to 1080p and 720p and it behaves the same way. I am going to swap my box today. Any ideas? This is a very strange issue.
XfinityJamesC
Official Employee
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1.7K Messages
2 years ago
Greetings, @Mopar57! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you were having issues with your DVR, but you have definitely come to the right place for assistance. Were you able to come in and get a replacement box yet, by any chance, or are you still having these issues?
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