U

Visitor

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3 Messages

Saturday, April 22nd, 2023 1:20 AM

Closed

XG1-A box

My XG1-A box is not loading the HBOMax app. Is there something I can do to fix this

Problem Solver

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919 Messages

2 years ago

On your box go to Settings then Privacy. Select Locally Stored Data and clear it.

This will log you out of all apps. 

Reboot your box and it should be working again. 

Visitor

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3 Messages

2 years ago

Tried that already and it didn’t fix anything.

Problem Solver

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788 Messages

@user_43224c Thanks for taking the time to reach out to us regarding your issues with the HBO Max app. Can you clarify the issue that you are having a bit? Are you getting an error message? Are you having this issue on more than 1 device? 

I no longer work for Comcast.

Visitor

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2 Messages

2 years ago

It never works they be telling me to unplug  rebootvfor , years. Its not the tv the tv worked just fine in Florida my entire apt complex has the same [Edited: "Language"] issue. So all 300 need new tvs

(edited)

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