XG1 cable box

The cable box is stuck in a Voice Guidance  loop. 

I'm lucky to get to the next screen to choose a room. Then it loops back. At one point I thought it was going to go past that but no luck. 

I've tried putting the remote on top of the box and it didn't work. 

The tech that came out said he doesn't carried boxes on the truck. So hopefully this second tech has one. It's such a shame that we are coming for a different carrier and having a ton of problems now. :(