Visitor
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1 Message
xfinity x1tv box
Updated our old tv boxes for the x1tv. Connected both tvs according to directions. Have netflix but no tv channels. Can't get the new voice remote to work since we can not get the box to connect. Connections are done right. Comcast does not do calls only online help that does not work. Impossible situation to fix. Help!
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Responses
ComcastStephani
Official Employee
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116 Messages
18 d ago
Hello, @bongo1366. It's important that we ensure your cable boxes are connecting properly, so you can get back to watching your cable channels. I'd love to look into what's causing them to not connect for you. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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