1 Message

Wed, Apr 21, 2021 11:44 PM

xfinity x1tv box

Updated our old tv boxes for the x1tv.  Connected both  tvs according to directions.  Have netflix   but no tv channels.  Can't get the new voice remote to work since we  can not get the box to connect.   Connections are done right.  Comcast does not do calls only online help that does not work. Impossible situation to fix.  Help!




Official Employee


116 Messages

18 d ago

Hello, @bongo1366. It's important that we ensure your cable boxes are connecting properly, so you can get back to watching your cable channels. I'd love to look into what's causing them to not connect for you. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here