michaellanz's profile

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Sunday, March 22nd, 2020 1:00 PM

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Xfinity X1 box makes a "whirring" sound all the time, even when TV is off ....

Help!  My brand new Xfinity X1 bo makes a whirring sound all the time, even when the TV is off.   Is this normal, or do I need to trade it in?  If so, how do I do that?

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Gold Problem Solver

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25.9K Messages

5 years ago

Swap it out at your local Xfinity service center

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2 Messages

5 years ago

I have same issue with new TV box I picked up yesterday. I can hear it 30 feet away in another room.
I also lost Internet connection during setup. It doesn’t seem to me it would be related to the box, however it’s a hellava coincidence.

Expert

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24.6K Messages

5 years ago


@Ljb-xiforum wrote:
I have same issue with new TV box I picked up yesterday. I can hear it 30 feet away in another room.
I also lost Internet connection during setup. It doesn’t seem to me it would be related to the box, however it’s a hellava coincidence.

bad hard drive or cooling fan bearing. swap it out.

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