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user_70a43f
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3 Messages

Tuesday, June 22nd, 2021 3:41 AM

Closed

Xfinity Voice Commands Stopped Working

What the title says. My Xfinity remote voice command just stopped working out of the blue. I press the voice command button and I hear a little noise, followed by a prompt on the screen that says "Voice commands aren't working right now. Please try again later." This has been happening for the past 6 hours.

I put in brand new batteries, still does not work.

I reset and re-paired it (via triangle, diamond, 9,8,1 method), still does not work.

Does anyone else have this issue? Very annoying.

Question

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Updated 

3 years ago

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Andyr1

Gold Problem Solver

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7.9K Messages

4 years ago

It's probably not the remote itself. It sounds more like a connectivity issue, although if the box was working fine otherwise, that would be unusual as everything is network-connected.

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RadTV

Problem Solver

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539 Messages

4 years ago

@user_70a43f  Try restarting or resetting the box to see if the box re-connects with the network.

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user_70a43f

Visitor

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3 Messages

@RadTV

The remote buttons work just fine, it's only when I hold down the microphone buttons for voice commands that it does not work. I've also already reset the box and it did not help. 

4 years ago

0

CCTambrey

Gold Problem Solver

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3.4K Messages

Hello, @user_70a43f! Thanks for reaching out to us here on the Xfinity Forums for support.

 

We look forward to working with you to help get your remote working properly again. Have you had a chance yet to reset the remote itself by taking the batteries out and putting them back in to see if that helps?

I no longer work for Comcast.

4 years ago

0

BlackjackGG

Regular Visitor

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5 Messages

I am now having same problem with voice commands not working. I have done every thing to correct this problem with all the readings that have been posted about the voice command not working. 

4 years ago

0

XfinityAnthonyT

Official Employee

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1K Messages

Hey there, just to double check, you have replaced the batteries, resynced the remote to the box, reset the box fully from the coaxial and electrical outlets and are still getting the same error message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

ddsilva

Visitor

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1 Message

I took the batteries out...wiggled the spring inside the remote ..wiped it out and it worked after that.....

3 years ago

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