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user_aadcda
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Friday, September 15th, 2023 6:37 PM

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Xfinity tells me I need a new Cable box

I just replaced my old AVR with a new Denon AVR. When I tried to stream Apple+ and Paramount+ I got a screen message telling me that I needed to upgrade my cable box????

Now I had been streaming both just fine before. So what changed? Why do I need a new X1 box to stream these services?

I had subscribed these service through the service not xfinity. What gives?

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11 months ago

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XfinityMichaelC

Official Employee

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4.1K Messages

1 year ago

Hey, @user_aadcda! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with trying to stream these 2 networks on your cable box. If this started to happen when you changed out the receiver, it makes me wonder if the HDMI on the new receiver is not backward compatible with the old boxes. Can you try to do a power cycle on your cable box (unplug the power cord for 30 seconds and plug it back in) and then try to stream again and let us know if you still run into the same issue?

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user_995hna

1 Message

Where is the light on the Xfinity box

11 months ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_995hna, thank you for taking the time to reach out on social media.  I understand your concern with the cable box, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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11 months ago

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