Xfinity support

user_6b6m7z, thank you for reaching out and creating a new post. I see you are having some trouble with your remote. Can you tell me about any troubleshooting you've tried so far? Have you attempted to swap the batteries, or even completed a factory reset of the device? You can read more about the reset process here: https://www.xfinity.com/support/articles/programming-your-xfinity-remote.