Visitor
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1 Message
xfinity support
Please remove the One-time Charge on my bill as your Xfinity Assistant sent me three tv remotes in the mail that I did not need. Your error. I tried to return the remotes at your Xfinity Store yesterday. They told me to contact your billing dept., which only takes general questions via Xfinity Assistant.
XfinityAmira
Official Employee
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5.1K Messages
24 days ago
Hi user_ed5e88! Thanks for reaching out on our Xfinity Forum about this billing concern. My team is here to help and can definitely further assist you with this. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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