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Xfinity support
Mid-July when launching Hbomax it returns APPS-04036 error code and immediately returns to current program. Doesn't go to hbomax profile selection.
Worked multiple times with AI support bot and those suggestions don't work.
I can successfully launch Hbomax through Xfinity from another tv and from other devices. I can also get to Hbomax on this tv if I bypass going through Xfinity. I found a forum mentioning it is related to the setbox. Please resolve issue promptly.
XfinityRichard
Official Employee
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3.5K Messages
54 minutes ago
Hi there, @user_t8nsdp . I'm sorry you're continuing to experience the APPS-04036 error when launching HBO Max. Since you've already worked through the AI troubleshooting steps and confirmed that:
HBO Max works on your other Xfinity TV box(es)
HBO Max works on other devices
HBO Max works on this TV when bypassing the Xfinity box
The issue appears isolated to a specific set-top box
Have you tried the following?
Restarting the affected TV box by unplugging it for 60 seconds and reconnecting it.
Performing a System Refresh through the Xfinity app or by saying "System Refresh" into the Voice Remote.
Checking for any pending TV box updates and allowing them to complete.
Signing out of HBO Max on the affected box and then launching the app again.
If available, testing with another X1 box in the home to determine whether the issue follows the equipment. Based on the troubleshooting you've already completed, I can certainly understand why you suspect the set-top box may be involved. If these steps have already been attempted without success, please let us know, and we can take a closer look at the equipment and account provisioning. ❤️
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