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15 Messages
Sunday, February 1st, 2026 4:28 PM
I tried to follow your directions on personal messsge.
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Expert
115.7K Messages
5 hours ago
@ilenek Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please post the nature of your issue in detail here, but be sure to exclude any personal information, and a representative will reply to you here.
(edited)
EG
Expert
•
115.7K Messages
5 hours ago
@ilenek Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please post the nature of your issue in detail here, but be sure to exclude any personal information, and a representative will reply to you here.
(edited)
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