Xfinity support

Question

I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normally.

user_z0z8ya · Answer

I am having the same issue.

user_83f4c9 · Answer

I have the same issue mine also only works with audio description in English.

user_9wd2hy · Answer

Same issue. I wonder how long before it’s fixed. Hopefully today

user_g312s9 · Answer

Same. File is in spanish

user_exg722 · Answer

Same here! I tried absolutely everything and then I can’t get ahold of anyone to try to get a refund.

user_va8gb1 · Answer

Same issues. Cannot get anyone by phone to figure out how to fix.

user_4uhkna · Answer

I had the same issue, but went to 'watch options' and switched to the SD as opposed to the HD version and it comes out in English. Gonna have to watch it in SD until they fix the issue.

X1

user_khgokn

Xfinity support

user_z0z8ya

user_83f4c9

user_9wd2hy

user_g312s9

user_exg722

user_khgokn

user_x0ygs8

user_va8gb1

user_4uhkna

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