Xfinity support

Question

I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normally.

user_z0z8ya · Answer

I am having the same issue.

user_83f4c9 · Answer

I have the same issue mine also only works with audio description in English.

user_9wd2hy · Answer

Same issue. I wonder how long before it’s fixed. Hopefully today

user_g312s9 · Answer

Same. File is in spanish

user_exg722 · Answer

Same here! I tried absolutely everything and then I can’t get ahold of anyone to try to get a refund.

user_va8gb1 · Answer

Same issues. Cannot get anyone by phone to figure out how to fix.

user_4uhkna · Answer

I had the same issue, but went to 'watch options' and switched to the SD as opposed to the HD version and it comes out in English. Gonna have to watch it in SD until they fix the issue.

user_va8gb1 · Answer

Found fix on another forum. When movie starts say English audio into voice remote then turn of the audio description and it stays in English. Hope this helps!

XfinityBenjaminM · Answer

user_khgokn Hello! Thank you for reaching out to us here on our Community Forum. Thank you for letting us know of this issue and we are sorry that it is taking place. We will notify our team to see if the glitch can be fixed as soon as possible. For what it's worth, another user suggests saying "English Audio" into your voice remote, and the movie will play in English. While this is not ideal, it does seem to be a valuable workaround while our team investigates this.

X1

user_khgokn

Xfinity support

user_z0z8ya

XfinityAngie

user_83f4c9

user_9wd2hy

user_g312s9

XfinityAngie

user_exg722

user_khgokn

user_x0ygs8

XfinityMartyR

user_va8gb1

user_4uhkna

user_va8gb1

XfinityBenjaminM

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