1 Message
Xfinity support
Why am I getting this msg on my TV? 'instant replay card removed. to pause and rewind live tv, insert the card'
1 Message
Why am I getting this msg on my TV? 'instant replay card removed. to pause and rewind live tv, insert the card'
BruceW
Gold Problem Solver
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26.1K Messages
3 days ago
Cable boxes are essentially specialized computers. The "card" is a memory module inside the box that stores the last 30 to 60 minutes of video. Sometimes the box logic becomes scrambled and isn't able to use the module, and sometimes the box develops a permanent hardware fault.
As with any computer, sometimes a reboot clears things up. Try unplugging the power cords of all cable boxes for a minute or so, then power back up and try again. If that doesn't correct the problem you'll have to swap out the failing box(es) at an Xfinity Store or Service Center (see https://www.xfinity.com/support/service-center-locations).
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XfinityShawn
Official Employee
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1.1K Messages
1 day ago
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