@user_1wxqnu Hi there! Thanks for reporting the trouble with the audio cutting out with your service. I'm sorry for the trouble, I know it can be frustrating when you are trying to enjoy a program. I would love to help out! Are you watching live TV from a X1 cable box or X1 DVR? Are you noticing any issues with the video freezing or pixelating?
XfinityPaula
Official Employee
•
1.2K Messages
11 months ago
@user_1wxqnu Hi there! Thanks for reporting the trouble with the audio cutting out with your service. I'm sorry for the trouble, I know it can be frustrating when you are trying to enjoy a program. I would love to help out! Are you watching live TV from a X1 cable box or X1 DVR? Are you noticing any issues with the video freezing or pixelating?
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