1 Message
Xfinity support
Smart resume stopped working properly. Leaves 2-3 commercials to watch each time attempting to fast forward. Tried all troubleshooting steps including toggling settings on and off, resetting, refreshing and restarting everything
XfinityAdrienne
Official Employee
•
911 Messages
11 months ago
Hey there, @user_8osheg! I am sorry to hear about the troubles with Smart Resume. We would be happy to dive into troubleshooting further as you have explored all the basic troubleshooting steps. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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