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b-tom
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Sunday, November 5th, 2023 1:21 PM

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Xfinity Support How to replace existind XiD-C with XG1v4 to support new 4k tv?

Xfinity Support How to replace existing XiD-C with XG1v4 to support new 4k tv?

I recently replace my main Xfinity TV box with an XG1v4 to support coax/4K TV.  I would like to now also replace my office TV XiD-C box with another XG1v4 too.

Is this something that Xfinity Support can send me?

Thanks in advance,
Tom [Edited: "Personal Information"]

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1 year ago

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XfinityKassie

Official Employee

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1.3K Messages

1 year ago

@b-tom Good afternoon! Thank you for taking the time out of your day to reach out to our Community Forums Team for assistance. I would be delighted to assist you in upgrading your box today. We have received your DM, and look forward to working with you today! 

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b-tom

Visitor

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Thanks for the reply and the DM'ing to get the starter kit.  I appreciate the support and have a great day.

1 year ago

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XfinityKassie

Official Employee

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1.3K Messages

@b-tom You are most welcome! It has been my pleasure to support you, and get your order taken care of. I hope you have a great rest of the day, and we'll finish up in DM! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

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XfinityAlfonso

Official Employee

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1.2K Messages

1 year ago

Hey there! We're so glad to have been able to help out on this one! Feel free to reach us here or @xfinitysupport on X and Facebook anytime!

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