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UNCNU
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127 Messages

Wednesday, July 1st, 2026 5:11 AM

xfinity stream won't work with chromecast

I'm trying to cast from xfinty stream on my tablet (also tried my phone) and it won't locate the device.  it tells me to make sure the other device is on the same wifi network.  I only have one wifi network and xfinity is the only app that won't connect.  I tried Amazon, hbo max, Peacock, etc. and they all connect instantly.

my tv is new and has built in chromecast.  my xfinity stream app is up to date.

any suggestions?

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1 hour ago

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XfinityKassie

Official Employee

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2.5K Messages

15 hours ago

 

UNCNU Hello there, and thank you for sharing your experience with Xfinit Forums when trying to cast Xfinity Stream. I'm here to help! I have a quick question. When you got your new TV, did you update your wifi network settings to your personal wifi network? I ask this, as the other Apps aren't as centric around as being connected to your home network as the Xfinity Stream App is. 

 

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UNCNU

Contributor

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127 Messages

9 hours ago

I'm not clear what you mean by updating my personal wifi network.  I have a single wifi network provided by xfinity.  every device: TV, tablet, phone, laptop, etc. is connected the same and only wifi network that I have.

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XfinityPaula

Official Employee

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2.2K Messages

 

UNCNU I'm sorry for the confusion. When you added the new TV to your home network, did you need to make any changes to your home network like changing the wifi name or password? That could create an issue if all devices were not also updated to the new settings. 

 

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9 hours ago

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UNCNU

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127 Messages

2 hours ago

no, didn't change anything.  I changed the network name a few years ago when I got an updated gateway from xfinity, but all my devices are on that (and both my phone and TV were acquired after that).

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