2 Messages
Xfinity Stream App has all my scheduled recordings but some are missing from my main X1 Box
My Xfinity App has all my scheduled recordings but some are missing from my main X1 Box. This just started recently. Also some save recordings are now gone. I tried rebooting my Box and also Sync DvR. This did not resolve the problem.
XfinityJohnG
Official Employee
•
1.1K Messages
5 months ago
Thank you very much for reaching out to us here @user_o5zy6x. If you are still having issues with that DVR service send us a direct message with the full name and complete address for your service and we can look further into that for you.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0