Xfinity Stream & Amazon Fire TV Stick

Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run other streaming apps (Netflix, Peacock, Prime, etc.) without any issue.

I've been through 3 different Amazon Fire TV Sticks with the same result. How does the Xfinity Stream app determine if I'm on my home network or not?

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XfinityThomasC

Official Employee

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3.1K Messages

27 days ago

Hello, @kszczerba sorry to read Xfinity Stream is giving location issues on some stations please connect to your in-home Wi-Fi (unknown SSID) on others. Have you created an Amazon account and linked it to your compatible Amazon Fire TV device before downloading the Xfinity Stream app? Are the channels giving this error a part of a Xfinity channel package or free channels for non-Xfinity TV customers? Also, are you getting any specific (APP) error codes; for example APP-3329?

The Xfinity Stream app is available to all customers with Xfinity service, including Xfinity TV customers and internet customers without Xfinity TV. Features and content vary depending on your services. See the Eligibility section above for more details. Most Amazon Fire TVs and Fire sticks are compatible with the Xfinity Stream app. For supported versions, see Xfinity Stream app minimum system requirements. Visit the Amazon Appstore to download the latest version.

user_nvlo21

Visitor

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1 Message

No error code besides “unknown ssid” or local channels not available due to not on home network. I am on my home network and I am an Xfinity cable subscriber, the app works fine on my Samsung, iPad, and iPhone. I did sign on with my Amazon account number. On the fire stick, The proper channel guide shows and my local DVR recordings. And I can see the fire stick on my Xfinity WiFi device list. The fire stick is the 4K Select version. I have reset, signed out, and reinstalled the fire stick and Xfinity app, and internet box. Nothing has worked.

27 days ago

XfinityChristy

Official Employee

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2.7K Messages

user_nvlo21 Thank you for all the details — it sounds like you’ve done everything correctly, and we understand how frustrating this must be. Since you’re on your home network and signed in properly, the “Unknown SSID” message on Fire TV is likely a device-specific connectivity issue.

Here’s what to try next:

Forget and reconnect to your Xfinity Wi-Fi on the Fire TV.
Restart your Fire TV in Safe Mode or perform a full power cycle (unplug 1–2 minutes).
Ensure the Fire TV software is fully updated.
Check that your Xfinity Gateway’s 2.4 GHz and 5 GHz bands are both active — sometimes Fire TV defaults to one.

If the issue persists, send a direct message with your name and service address so we can review your account and push any needed settings to the device.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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25 days ago

kszczerba

New Poster

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3 Messages

21 days ago

FYI -- after an extensive google search I discovered that there is a known issue with the latest version of OS on the Amazon Fire Stick 4K Select that makes it incosistent with the Xfinity Stream app. The work around is to get an older version of Fire Stick with the a compatible OS. That's what I did and I'm working just fine.

What is disappointing is that Amazon did not fully test all the apps (especially Xfinity Stream) to ensure full capability.

OCBill3

Visitor

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4 Messages

@kszczerba great! My old Fire TV device went bad and I replaced it with the 4k select so I could use the Xfinity stream app. What a pain in the a$$.

20 days ago

user_dfiior

Visitor

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7 Messages

Sigh, I just changed to use a fire stick as the xfinity app with samsung tvs has many issues.

So now I discover there's just a different set of annoying issues with xfinity and fire sticks.

14 days ago

OCBill3

Visitor

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4 Messages

20 days ago

I've been having the same issue for a few days now. App was working but stopped after I chatted with Xfinity about an issue with my new gateway. They made some changes "on their end" attempting to fix the issue.

user_v3vvc2

Visitor

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2 Messages

4 days ago

I’m having the same issues. One channel says “you can’t play this video within this market” and other channels say. “Please connect to your in home Network” which I am, and some work. This is on 2 new Fire stick 4K I just picked up. I have 3 older fire sticks and my phone that work with no issues. If I return these how do I get the older ones? I assume anything on the shelf is current versions. Could this be a difference between the standard version and the 4K version?

user_skipper

Visitor

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1 Message

20 hours ago

Same issue. 3 firesticks and 1 works fine and the other 2 wont play my local channels. Tells me to connect to my "in home wifi" even though I am. The other cable channels and all other streaming apps work fine work fine. 2 units are newer in the last 2 months and the one that works fine is about 6 months old. Frustrating! Maybe time to go back to YouTube tv

Viper122

Contributor

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233 Messages

2 hours ago

It's in the Xfinity app coding that they don't keep up on. Had issues with Apple tv 4k boxes using the Xfinity app only. Apps have to keep up with the streaming devices not the other way around. When I contacted Apple over Xfinity app issues, they laughed and said they have no way to fix this, only Xfinity can fix it. I had to switch to Youtube TV and all my problems disappeared, so they knew what they were talking about. I have 2 4k Max Firesticks that work perfect with every app.

(edited)

user_68a44f

Visitor

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4 Messages

2 hours ago

The problem appears to be a firmware change in the "Select" version of the 4k Firestick, that Xfinity is sensitive to but the16 other streaming apps we use, are not. We found an older HD Firestick on Amazon and no longer have the problem. Xfinity better fix this when we get our 4k TV, or they will be dropped.

user_bz4q7j

Visitor

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1 Message

2 hours ago

The 4K max fire stick works fine with Xfinity stream, 4K select not at all for me

X1

kszczerba

Xfinity Stream & Amazon Fire TV Stick

XfinityThomasC

user_nvlo21

XfinityChristy

kszczerba

OCBill3

user_dfiior

OCBill3

user_v3vvc2

user_skipper

Viper122

user_68a44f

user_bz4q7j

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